Returns Policy

At Polair, we understand that occasionally you may need to return an item. We want to make sure your return is as simple and pain-free as possible!
Here's how to return items purchased at Polair:
1. Contact our customer service team within 30 days of receiving your purchase and let us know that you would like to return it.
2. Package the item securely and make sure that the original packing slip and all accessories are included in the box.
3. Ship the item to the address provided to you by our customer service team.
4. We will inspect the returned item(s) and will provide a refund, store credit, or replacement product within 7 days of receiving the returned item(s).
We can only accept returns on unused and unopened products, unless there is a fault. If the item is faulty, we'll cover the cost of returning the item to us and sending a replacement item.
Thank you for shopping at Polair. We value our customers and appreciate your business. If you have any further questions about our returns policy, please contact us.