Frequently Asked Questions

Peek at all the questions that get asked a bunch under here!

Refunds

Rest easy knowing our 100% Money Back Guarantee promises a refund if things don't meet your expectations!

Returns

Here we have a customer-friendly return policy. If you are not satisfied with your jewelry purchase, you can contact our customer support within a specified timeframe for instructions on how to return or exchange the item.

Materials

Yes, the jewelry offered from us is made of proper and authentic materials! Customers have provided positive feedback about the beauty and durability of the jewelry.

Safe

Yes! Polair jewelry is crafted with high-quality, skin-friendly materials designed for everyday wear. Our pieces are hypoallergenic, tarnish-resistant, and free from harmful metals like nickel and lead, making them safe for sensitive skin. We prioritize both style and comfort, so you can wear your jewelry with confidence.

Discount code

During checkout, feel free to enter your discount code. Locate the 'Discount Code' or 'Promo Code' box to insert your code before completing your purchase.

Shipping

Quick delivery typically takes 5-10 business days, depending on your location. And yes, its free of course!

Size

To determine your ring size or bracelet length, you can refer to the sizing guide provided on our product pages for specific jewelry! This guide will assist you in finding the perfect fit for your jewelry.

Jewelry Care

It is recommended to follow these instructions to ensure the longevity of your jewelry! Generally, using no soap, warm water, and a soft cloth is suitable for cleaning most jewelry. Avoid exposure to harsh chemicals and extreme temperatures.